Integrated Korea Education

Vacancy

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Job Context

Integrated Korea Education is a leading Education Agency working for Bachelor, Master GKS programs at the TOP-RANKED & prestigious South Korean universities, ensuring Bangladeshi talents pursue impactful education. IKE helps talented Bangladeshi students pursue higher studies in South Korea.

Our mission is to support students who have an ambition to achieve a meaningful degree from a reputed South Korean university. We promote and motivate our students to pursue insightful academic knowledge that is sustainable and has the power to enlighten the world. In a word, we are inspired to support students who will create value in the world through their education. So we are hiring Customer Relationship Officer (Female Only)

 

Position Title: Customer Relationship Officer (Female Only)

Department: Customer Relationship Management   

Report To: Head of CRM

Place of Posting: Uttara Sector 7 Dhaka

 



 

Job Responsibilities

We are looking for confident, smart, and success-driven Female Customer Relationship Officer to manage our students, parents, & agents inquiries, lead follow-ups, manage student data & information and track the progress. This role involves calling student, answer their queries, explaining study abroad as per company policy.

Important Responsibilities:

• Clearly explain study costs, programs and academic requirement to study abroad in South Korea.
• Follow up on leads generated from phone calls, Facebook, WhatsApp, Messenger, and website inquiries.
• Maintain daily call logs, student information, and follow-up records in Excel & google sheet.
• Receive, record, and properly document students/customer feedback, queries, and complaints
• Coordinate with sales and management teams to ensure smooth client handling
• Maintain excellent customer service standards to ensure client satisfaction
• Meet assigned service and follow-up targets.
• Perform any other customer-care or telesales-related tasks assigned by management.

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Employment Status

• Full-time

Work Type

• Office Work

Office Time

• 9.00 AM -5.00PM

Off DAY

• Friday

Gender

• Only Female

Education

• Bachelor/Honors

Experience

• 1 to 2 years as Customer Relationship Officer in Call Center, Consulting Firms, Immigration and Education Consultancy Service

Additional Requirement:

• Age 20 to 29 years
• Only Female
• Effective Negotiation skills.
• Time management.
• Organize tasks and follow up accordingly.
• Good knowledge in internet, MS excel etc.

Job Location

• Uttara, Sector 7 Dhaka

Salary

• 16000 BDT - 20000 BDT. + Commission: Attractive Commission per student enrolment

Compensation and Others Benefits

• Performance bonus,Mobile bill,Over time allowance
• Festival Bonus: 3
• Salary Review: Half Yearly
• Instant paid comission upto **3000 BDT** for each successful communication with students.

Skill Requirement

• Computer Literacy is a must